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Privacy Policy

Effective Date: May 20, 2026 Last Updated: May 20, 2026

Welcome to Automate. This Privacy Policy explains how Automate Mobile Car Wash LLC ("Automate," "we," "us," or "our") collects, uses, and protects your personal information when you use our website (automatemycar.com), book our services, or interact with us in any way.

By using our services, you agree to the practices described in this policy. If you don't agree, please don't use our website or services.

1. Who We Are

Automate is a mobile car detailing service operating in Arizona. We come to you to wash and detail your vehicle on a one-time or recurring basis.

Contact: Automate Mobile Car Wash LLC 4235 E Magnolia Street Phoenix, AZ 85034 Email: info@automatemycar.com Phone: (602) 363-9039

2. Information We Collect

Information you give us directly

When you book a service, sign up for a membership, or contact us, we collect:

  • Identity information — Your name
  • Contact information — Email address, phone number, service address
  • Vehicle information — Make, model, year, license plate (optional), and any condition notes
  • Payment information — Credit card or other payment details (processed securely through our payment processor, Stripe; we do not store full card numbers on our servers)
  • Service preferences — Wash type, frequency, scheduling preferences, special instructions
  • Communications — Messages you send us via form, email, text, or phone

Information we collect automatically

When you visit our website, we automatically collect:

  • Device and browser information — IP address, browser type, operating system, device type
  • Usage data — Pages visited, time spent, clicks, referring website
  • Cookies and similar technologies — Small data files stored on your device (see Section 7)

Information from third parties

We may receive information from:

  • Payment processors (Stripe) — Confirmation of transactions, fraud signals
  • Analytics providers (Google Analytics, Meta Pixel) — Aggregated usage data
  • Booking and CRM platforms — Information you submit through forms integrated with our service

3. How We Use Your Information

We use your information to:

  • Schedule and provide car detailing services at your location
  • Process payments and manage recurring memberships
  • Send you appointment confirmations, reminders, and service updates (via email and SMS)
  • Respond to your questions and provide customer support
  • Send promotional offers and marketing communications (only if you've opted in — see Section 5)
  • Improve our website, services, and customer experience
  • Detect and prevent fraud or abuse
  • Comply with legal obligations

We will never sell your personal information to third parties for their marketing purposes.

4. How We Share Your Information

We share your information only as follows:

  • Service providers — Companies that help us operate (payment processors like Stripe, email/SMS services, CRM platforms, scheduling tools, analytics providers). These providers are bound by contract to use your data only as instructed.
  • Service technicians — Our own employees and contractors who perform your wash need your name, address, vehicle info, and any service notes to do the job.
  • Legal requirements — If required by law, subpoena, or court order, or to protect our rights, customers, or the public.
  • Business transfers — If Automate is sold, merged, or restructured, your information may transfer to the new owner under this same Privacy Policy.

We do not sell your personal information.

5. Marketing Communications and SMS Consent

By providing your phone number and email when booking, you agree to receive transactional communications from us (appointment confirmations, reminders, service updates). These are required to provide the service and cannot be opted out of while you have an active booking or membership.

If you opt in to marketing communications, we may send you promotional offers, news, and updates. You can opt out of marketing at any time by:

  • Clicking "unsubscribe" in any marketing email
  • Replying "STOP" to any marketing text message
  • Emailing us at info@automatemycar.com

SMS message and data rates may apply. Message frequency varies. Reply HELP for help. Reply STOP to opt out.

SMS Consent and Mobile Information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS consent, telephone numbers, and text-messaging originator opt-in data will not be sold, rented, or shared with any third parties or affiliates for their marketing purposes. This restriction does not apply to service providers that support the delivery of our text messages, provided they use the information only to perform services for Automate Detail LLC.

6. Your Privacy Rights

Depending on where you live, you may have the following rights:

  • Access — Request a copy of the personal information we have about you
  • Correction — Ask us to fix inaccurate information
  • Deletion — Ask us to delete your information (subject to legal retention requirements)
  • Opt-out of marketing — Stop receiving promotional emails or texts
  • Data portability — Request your data in a portable format

California residents: Under the California Consumer Privacy Act (CCPA), you have additional rights including the right to know what categories of personal information we collect and the right to non-discrimination for exercising your rights.

To exercise any of these rights, email us at info@automatemycar.com with the subject line "Privacy Request." We'll respond within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in and remember your preferences
  • Understand how visitors use our site (Google Analytics)
  • Show you relevant ads on other platforms (Meta Pixel, if enabled)
  • Prevent fraud and improve security

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

8. Data Retention

We keep your personal information for as long as needed to:

  • Provide services to you
  • Comply with legal, tax, and accounting requirements (typically 7 years for financial records)
  • Resolve disputes and enforce our agreements

When we no longer need your information, we securely delete or anonymize it.

9. Data Security

We use commercially reasonable security measures to protect your information, including encryption in transit (HTTPS), secure payment processing through Stripe, and access controls on our systems. However, no online system is 100% secure. If a data breach occurs, we'll notify affected users as required by law.

10. Children's Privacy

Our services are not intended for children under 13. We don't knowingly collect information from children under 13. If you believe we have, contact us and we'll delete it.

11. Third-Party Links

Our website may link to other websites (like our Instagram). We aren't responsible for the privacy practices of those sites. Read their policies before sharing information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we'll notify you by email or by posting a notice on our website. The "Last Updated" date at the top reflects the most recent change.

13. Contact Us

Questions about this policy or your data?

Email: info@automatemycar.com Phone: (602) 363-9039 Mail: Automate Mobile Car Wash LLC, 4235 E Magnolia Street, Phoenix, AZ 85034

We're here to help.