Effective Date: May 20, 2026 Last Updated: Sep 25, 2026
Welcome to Automate. These Terms of Service ("Terms") are a legal agreement between you ("you," "your," or "Customer") and Automate Mobile Car Wash LLC ("Automate," "we," "us," or "our"). By booking a service, signing up for a membership, or using our website, you agree to these Terms.
If you don't agree, please don't use our services.
Automate provides mobile car washing and detailing services in Arizona. We come to your location — home, office, or other approved address — to clean your vehicle.
We offer:
Services are available only in our current service area within Arizona. We'll let you know during booking if your location is covered.
When you book a service, you agree to:
We'll confirm your appointment by email and/or text. If we can't access your vehicle or your location is unsafe to service, we may need to reschedule (see Section 5).
Current pricing is listed on our website and may change with notice. Membership pricing is locked in at the time you sign up and won't change for active members without 30 days' notice.
You authorize Automate (through our payment processor, Stripe) to charge your provided payment method for:
By providing a payment method, you confirm you're authorized to use it and that the information is accurate.
If a payment fails, we'll attempt to charge it again and notify you. If we can't collect within 7 days, your membership may be paused or cancelled, and one-time services may be cancelled or rescheduled.
At Automate, one of our core perks is simple: we operate on your time. If you need to reschedule, just let us know — we'll take care of it. We understand schedules change, and our goal is to make this service as convenient and stress-free as possible.
To pause or cancel a membership, contact us at support@automatemycar.com or (480) 508-0084. Cancellations take effect at the end of the current billing cycle. Paused memberships can be resumed at any time.
Promotional discounts (such as "50% off first month with annual signup" or "20% off first wash") are subject to the specific terms of each offer. Promo codes are non-transferable, have no cash value, and may not be combined unless explicitly stated.
We understand that plans change. Automate gives you the flexibility to reschedule, skip a service, or place your routine on vacation hold through the Member Portal.
Member Portal: members.automatemycar.com
If you have not yet logged into your dashboard, please do so to get familiar! Ask us if you have any questions, concerns or recommendations!
Every appointment reserves time on our route specifically for you, we simply ask for reasonable notice when making changes.
What is reasonable notice?
The $25 fee is per appointment, not per vehicle, even when multiple vehicles are scheduled together.
If our team arrives and is unable to access your vehicle (locked, blocked, unsafe location, etc.) and we can't reach you within 15 minutes, the appointment will be considered a no-show and the deposit is non-refundable.
Going out of town or won't need service for an extended period? Place your routine on Vacation Hold with at least 7 days' notice.
When you're ready to return, we'll work to place you on the next available routine date.
Leave the weather monitoring to us. Our team monitors conditions leading up to every appointment and makes the final service decision on the day of your appointment.
We cannot perform services during active rain or when lightning, dust storms, extreme heat, high winds, unsafe driving conditions, or other weather prevents us from safely delivering the proper level of service.
If Automate determines your service needs to be rescheduled due to weather:
If you choose to cancel, reschedule, or skip because of predicted weather before Automate has made the decision to cancel, our normal scheduling policy still applies.
Weather changes quickly, so please allow our team to monitor conditions and make the call. This is another benefit of us caring for your vehicle instead of you doing the heavy lifting and thinking.
If you find yourself regularly needing to reschedule or skip, your current service routine may simply not be the best fit.
Rather than continuing to move appointments around, our team may recommend adjusting your service frequency to something that better matches your needs and schedule.
Our goal is NOT to penalize schedule changes. Our goal is to provide flexibility while also respecting the time reserved for every customer on our route.
We use commercial-grade products and equipment safe for all paint types, wheels, and interiors, including delicate materials like leather. Our team is trained to deliver professional results.
We reserve the right to decline or modify service if:
If we decline service on arrival for one of these reasons, we'll explain why and work with you to reschedule or modify.
You acknowledge that we wash and detail vehicles as they are. Existing scratches, chips, dents, oxidation, paint defects, or interior damage may become more visible after cleaning but are not caused by our service. We're not responsible for pre-existing conditions.
If you're not satisfied with your service, contact us within 48 hours of the appointment. We'll do one of the following at our discretion:
Refund requests submitted more than 48 hours after service are reviewed case-by-case.
We treat your vehicle with care, but in the rare event of damage caused by our service:
Claims submitted more than 24 hours after service may not be eligible. We are not liable for damage not caused by our team.
You agree to:
We reserve the right to refuse or terminate service for abusive behavior, harassment, or unsafe conditions.
When using our website, you agree not to:
We may suspend access to the site or services for violations.
The Automate name, logo, "Clean on Routine" and "Every car needs a mate" taglines, website content, and visual design are owned by Automate Mobile Car Wash LLC. You may not use them without written permission.
By providing your phone number, you consent to receive transactional messages (appointment confirmations, reminders, updates) by SMS and email. Marketing messages require separate opt-in.
Message and data rates may apply. Reply STOP to opt out of marketing messages. Reply HELP for help.
You must be at least 18 years of age to participate in Automate Detail LLC's SMS messaging program. By opting in, you confirm that you are 18 years of age or older and are authorized to provide the mobile number submitted.
Our services are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties — express, implied, or statutory — including warranties of merchantability, fitness for a particular purpose, and non-infringement.
We don't guarantee that:
Wireless carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission by your wireless carrier and is not guaranteed by Automate Detail LLC.
To the maximum extent permitted by law, Automate Mobile Car Wash LLC, its officers, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or use, arising from your use of our services.
Our total liability for any claim arising from these Terms or our services will not exceed the amount you paid us in the 12 months before the claim arose.
This limitation doesn't apply where prohibited by law (such as gross negligence or willful misconduct).
You agree to indemnify and hold harmless Automate Mobile Car Wash LLC, its owners, employees, and contractors from any claims, damages, or expenses (including reasonable attorney fees) arising from your violation of these Terms or misuse of our services.
If you have a concern, contact us at info@automatemycar.com. Most issues can be resolved quickly without formal action.
These Terms are governed by the laws of the State of Arizona, without regard to conflict of laws principles.
Any legal action must be brought in the state or federal courts located in Maricopa County, Arizona, and you consent to jurisdiction there.
We may update these Terms from time to time. When we make material changes, we'll notify you by email or by posting a notice on our website. The "Last Updated" date at the top reflects the most recent change.
Continued use of our services after changes means you accept the updated Terms.
Questions about these Terms?
Email: info@automatemycar.com Phone: (602) 363-9039 Mail: Automate Mobile Car Wash LLC, 4235 E Magnolia Street, Phoenix, AZ 85034